Hospitality Management

 Week 5 （24/02/2025） Update your wiki about the functions and responsibilities of F&B operations. 1. Menu planning and development: - Function: Design and update menus based on customer preferences, seasonal ingredients and dietary needs. So that more suitable dishes can appear on the table of diners. - Responsibilities: The department is required to ensure that the menu reflects the restaurant/hotel's signature and fits the image. It also has to comply with health regulations and be cost-effective. 2. Food preparation and quality control: - Function: Supervise the cooking and presentation of food to maintain the high standard of dishes, thereby helping the restaurant/hotel maintain a good image. - Responsibilities: To ensure the consistency of taste and appearance, while complying with the food safety and hygiene standards of the relevant authorities, to ensure that diners can enjoy the food at ease. 3. Inventory control: - Function: Monitor and manage the inventory level at a...

 Week 4 (10/02/2025) Update your wiki about the following departments and their functions: Front desk, reservation, cashier, concierge, housekeeping and laundry: 1. Front Desk The Front Desk serves as the main point of contact for guests, handling various aspects of their stay. Check-In and Check-Out :  Manage guest arrivals and departures, ensuring a seamless experience. Guest Assistance :  Address inquiries, offer hotel and local attraction information. Room Assignments :  Allocate rooms based on reservations and guest preferences. Billing and Payments :  Handle guest accounts, process payments, and resolve billing issues.   2. Reservation The Reservation department ensures efficient booking and room management. ·  Booking Management :  Process reservations via phone, email, and online platforms. ·  Availability Checks :  Monitor room availability and confirm bookings. ·  Rate Management :  Adjust room rates, promotions, and ...

 Week 3 (06/02/2025) Do an Internet research and give real life examples: Frying Pan Hotel-The Most Dangerous Accommodation Location: Frying Pan Shoals, USA, North America The eight-bedroom (plus crew sleeping quarters) bed and breakfast hotel is located 32 miles (52 km) off the east coast of North Carolina, standing on four poles 135 feet (41 meters) above sea level. The Frying Pan Hotel is not for the faint of heart or those fearing heights. The remote location in the middle of the Atlantic Ocean is another one on the list of scary things. 2.The Interlude Hotel at Pentridge - Australian Prison turned into a Luxury Spa Hotel Location:  1 Pentridge Blvd, Coburg VIC 3058, Melbourne, Australia, Oceania Website: https://theinterlude.com.au/ On the outskirts of Melbourne, HM Prison Pentridge used to host famed criminals of various guilts, from serial killing to planting fake bombs to raise awareness of the nuclear threat. Although Australia's incarceration rate is on a slight uptr...

Week 2 (24/01/2025)  Discover more recent trends and new development in tourism industry： 1. Budget-Conscious Travel Economic uncertainties and inflation are influencing travel preferences, leading many to opt for shorter, budget-friendly trips. Travelers are increasingly looking for value and affordability, prompting tourism businesses to introduce flexible pricing models and cost-effective packages 2. AI Integration The adoption of artificial intelligence (AI) is transforming the tourism sector, enhancing customer service, itinerary planning, and operational efficiency. AI tools are being used for smart booking systems, language translation, and personalized travel recommendations, significantly improving the travel experience. In particular, explore and discuss the impacts of the recent development of coronavirus towards the tourism industry globally： 1. Decline in International Travel Due to lockdowns, travel restrictions, and health concerns, international travel plummeted. Ma...