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Restaurant Operations

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 Week 8 Choose one topic about the restaurant operations you’re interested in and explore more information about it.  The topic I chose to explore is employee recognition. This is an immensely crucial aspect of back-of-the-house management since it inspires employees to work hard and, in the end, produces consistently better food for the customers in a positive work atmosphere. McDonald's, a global corporation, is well known for its multifaceted approach to employee recognition, which honors and rewards workers for their contributions. McDonald (2024) developed a mature system called Employee Stars to motivate employees. The stars contain four important training fields including Quality, Cleanliness, Service and Operational Excellence. Each star is awarded once an employee demonstrates a clear understanding and application of operating tills, preparing products, and maintaining hygiene and safety standards. Having all four stars signifies that an employee has achieved high com...
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Disneyland Tour

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From the Disneyland visit, we gained a deeper understanding of hospitality management in the Disneyland hotel resort. Below is all we learned from the workshop:    Disney Quality Standards   There are 5 key quality standards of Disney services , which include:    Inclusion: to create a sustainable culture of inclusion, Disneyland treats every guest equally regardless of race, sex, nationality, and anything else. As a core of these 5 quality standards, inclusion strengthens the other 4 standards.    Physical Accessibility     Disney parks aim to be accessible to visitors with mobility, cognitive, visual, and hearing impairments. For example, it provides wheelchair accessibility and services including audio descriptions and sign language interpretation for customers with vision or hearing impairments.  Diverse Workforce   Disney's varied staff, which includes over 30 nationalities in Hong Kong and 124 in Paris, contributes to a more...
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